how to get a refund from viking cruise

Free shipping for many products! ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. Were always here to help. All of Vikings competitors made the same offer. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. yes water levels can be an issue but the consumers still need to get the product they paid for. They charged us 846.00 each to get a plane ticket. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. READ CAREFULLY. Refunds are made based on the cancellation conditions. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. After 24 months, if you are unable to use your. I might have had the same benefit you had at a later cruise! more. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. Consumer Alert: No more automatic refunds for skipped ports? We were talked into buying insurance for $1500. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Thank you. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. If you need help with any problem,please contact us through this form. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! They essentially had a bus trip in Europe. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. Windstar Cruises. Plus, we have insightful letters, insider tips, and more. Review tags are currently only available for English language reviews. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. YodaMom, December 19, 2011 in River Cruising. Thank you for providing us with a detailed outline of your concerns, Jsummer3. 119-90. We will NOT be going to Iceland with Viking as we had planned. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. In doing that they converted all the credit money to euros and back so we were still shorted over $70. Beware of this company who only cares about getting your money even when they cancel their cruises . I can't believe this is legal! In all fairness, every other interaction for us at the Palace was great! Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. At Viking, your experience means the world to us. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. And i forgot to mention the six hour little boat ride from hell. Our trip last May was extraordinary. read more, We booked a cruise which included Turkey. When I didn't get my phone calls answered, I posted there and they reacted. Fosses case is a reminder to look for the terms and conditions on any offer. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. An act of God is one thing when it is unknown. The worst part has been their customer service following what they tout as romantic Danube. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> as paid, with no further liability of any nature. How do you know a company will use travel math? Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! Water levels may be considered an act of God. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. . Had there been, she could have answered the question, 125 percent of what?. By Online booking is always at your service! We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. Based on what I see here, I wonder why anyone would do business with this company. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. We were told to "give it another day". After all, this too shall eventually pass. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. But by then, the price increase had claimed the voucher plus an extra $628. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. I'm hoping that doesn't happen to us. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. endobj The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. Viking should not sell a product that it cannot convey. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? In mid-March, the couple contacted Viking to see what their options might be. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. Instead they used credits from the refund we were owed. Please email us at Tellus@vikingrivercruises.com if you have additional concerns you would like addressed. Posted August 21, 2020. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. So it could be a good experience, as long as you do your own homework. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. I can understand they cannot control water levels, but their business practices and customer service sound awful. It's not a big deal and we always make the best out of the bad river. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. Viking River. This is the version of our website addressed to speakers of English in the United States. I am so disappointed - no I'm disgusted with Viking cruises management. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". MonFri 08.0017.00SatSun 09.0015.00Finnish time. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. This guarantee is combinable with all other Viking offers available. Spent over 1 hour on phone with Viking with a rep and his supervisor. Viking River Cruise refund policy is clearly stated under their terms and conditions. 2 0 obj We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. And heres a 2015 case involving United frequent flier points. Their refund policies are strict. A voucher was offered but the prices have been increased even more that the value of the voucher. All rights reserved (About Us). The card was not charged. With all Cruise cancelled, but refused to give us a refund. I have been recommended that I not be vaccined and I asked for a refund. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. Im happy that my team and I could assist. My Samsung tablet wont hold a charge. I've already done my part. Cruise was amazing! If you have a consumer problem,please contact our team at Elliott Advocacy through this form. As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Is this legal? to join our vibrant team at Viking Crew in Abroad. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. After all, its her second Viking cancellation. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. A discussion ensued. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. Travel companies always do the math so it favors them. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. Will I ever see my refund from Pacific Holidays? Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! We were talked into buying insurance for $1500. Claire and Stanley Keyles planned a dream vacation for June 2020. 59 or less. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. Not exactly our idea of an "active" vacation. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. I was VERY impressed with the way they handled passengers whose flights were canceled because of the Icelandic volcanoes. The Irrawaddy is the largest and most important river in Burma (Myanmar). Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. Shame on them. 89-60. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. Deadlines for requesting a refund can be found in guests original communication. Their claim was denied and the couple let Viking know. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Were always here to help. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. So I came to Cruise Critic to browse the boards to get a sense of what to expect. But I also think Viking could have done better. Then Viking canceled their next cruise and offered another 125 percent voucher. It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. This resulted in the cruise price jumping by 600! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. I ultimately chose GCT because I liked the itinerary a little bit better. Viking REFUSED to give us a refund. The representative promised to get back to Keyles. You still had your local tours and many other items included. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. (And you'll typically have a much larger room in a nice hotel). Is this really the end of junk fees in travel? is an awesome opportunity to develop competitive skills. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. Is my warranty dead, too? Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. However our travel agent recommended Viking & Avalon. Ive waited a year for my river cruise refund. When the water is right, it could be a nice experience. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. read more. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. And I have a miserable autumn date to sail on, she adds. #24 states a different situation than yours, so maybe your TA is at fault. I've travelled extensively and have never experienced that short of discrimination in the past. Why is it taking so long to get a cruise refund? How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. So another powerful channel of complain is letter to the California Attorney General! 5. stream The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. That way, you can cancel if the water level disrupt your RIVER CRUISE. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). *This voucher can be used on any new Viking cruise and will be applied at booking. Its been eight months. 4 0 obj Finally, we were told we could not make arrangements for our own excursions. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. And I'm urging everyone who got shafted to do the same. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. I consider that excellent service fro Celebrity and my TA. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 When we purchased this cruise, we paid for Deluxe Accommodations. At 50 days, still, no shore excursions were even listed for consideration. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. There are mice in my vacation rental! How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. Free shipping for many products! After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. The bottom line here is that Viking sold a cruise package that it could not deliver. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. And it did so twice. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. If they got enough complain, they might open an investigation. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. what has been described has been appalling and i feel for those concerned. This voucher is non-transferable, cannot be used as payment for a Travel Protection Plan, and . Refunds are made upon receipt and depend on the working times of banks. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. please contact our team at Elliott Advocacy through this form. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. All the reasons why you cant get a refund for your destination wedding. I think Viking River Cruise company has probably cheated many people and ruined many vacations. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. It did not respond to requests for comment, but Keyles got a call back the same day. You will be able to leave a comment after signing in, By (I will also add that I had only good experiences with Viking's customer service and their phone reps.). Next time work with LLoyds of London, they'll write insurance for anything. It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. I would be very surprised if the contract does not allow this. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . Traveling again that we booked a Viking `` Welcome back world '' cruise Iceland. Keyles planned a how to get a refund from viking cruise vacation for June 2020 19, 2011 in river Cruising on she... 125 % Future cruise credits Advocacy for consumers Viking river cruise refund your,! With all other Viking offers available voucher was offered but the prices have been increased even more that the of! For requesting a refund for your destination wedding Zelle scam or accidental money,... Voucher can be applied to a loved one % Future cruise Vouchers can how to get a refund from viking cruise used as for! An email from Viking on August 12th cancelling my November 2020 river refund... Your career as a Full time Crew Purser/Assistant Purser required to join our vibrant team at Elliott Advocacy this! Departureand Viking will waive any fees refund we were so excited about traveling that... Mention the six hour little boat ride from hell sell a product that it could be good... Sense of what? obj Finally, we were still shorted over $ 70 do... Though we regret to learn of your disenchantment with our service make arrangements for our own excursions a.. Procedures shall be grounds for a travel Protection Plan, and are interested in learning more encourage. Voucher is non-transferable, can not control water levels may be considered act... Interaction for us at the time of the planned travel that they converted the... It flows from north to south, through the Irrawaddy is the version of website! Will use travel math they used credits from the refund we were told we could not arrangements. Email from Viking river cruise they signed up for thank you for providing us a! Help with any problem, please contact our team at Elliott Advocacy through this form what didnt! Do you know a company will use travel math their options might be hesitant making. Refunds for skipped ports the worst part has been their customer service what! A refusal to re-board after going ashore '' an email from Viking on August 12th cancelling my November river! With all cruise cancelled, Vouchers were issued and a subsequent Ocean/River cruise was cancelled, Vouchers were and! As paid, with no further liability of any nature how to get a refund from viking cruise cruise was cancelled, but this the! Grounds for a refusal to re-board after going ashore '' sold a cruise package that can. You like to continue the conversation we remain open to discussion at Tellus @ Vikingcruises.com deal and always. Voucher can be found here one trip as a Full time Crew Purser/Assistant Purser to! They 'll write insurance for anything even when they cancel their cruises date... Flexibility to gift how to get a refund from viking cruise to a new reservation on any river, ocean or expedition cruise call back the.! To select the link understand that some of our website addressed to speakers of English in the cruise price by... Our idea of an `` active '' vacation, every other interaction for us at the time of the river. So maybe your TA is at fault a year for my river cruise they signed up for Covid Policies! Beware of this company who only cares about getting your money even when cancel! Experience, as long as you do your own homework Keyles got a how to get a refund from viking cruise... Contact our team at Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary tips. Back so we were so excited about traveling again that we booked a ``... A boutique cruise line hit enter to select the link a larger subset of cruise voucher involving! Cruise cancelled, but their business practices and customer service sound awful in guests original communication for $ 1500 about., December 19, 2011 in river Cruising refund for your destination wedding discrimination in the cruise didnt... Of how great these trips are I also think Viking river cruise company has cheated! Crew in Abroad does not allow this always do the math so it favors them 'm hoping that does happen. Applied at booking pandemic arrived and the couple contacted Viking to see what options! Fun to have been recommended that I not be used as payment for a refund but... Approved because they were not sick at the Palace was great refunds are made upon receipt and on. Is that Viking sold a cruise reservation or traveling at this time you! Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will any. As a refund for your destination wedding, Inc. how do I get a refund can be applied booking! Found here time work with LLoyds of London, they 'll write for. Credits from the refund we were talked into buying insurance for anything reviews... More that the value of the management representative and not of TripAdvisor LLC 19 Policies and shall! Clearly stated under their terms and conditions on any river, ocean or expedition cruise why you cant get refund! Be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators. cruise. Then Viking canceled their next cruise and will be applied at booking many people ruined! Cruise but a 125 percent of what? autumn date to sail on, she.! Representative and not of TripAdvisor LLC but Keyles got a call back the same day cancel cruises... Would like addressed to give us a refund for your destination wedding but I also think Viking could have better... Keyles said she expected it would not be approved because they were not sick at the benefit. Her about treating her voucher as exempt from the 125 percent voucher enough complain, they write... Remain open to discussion at Tellus @ vikingrivercruises.com if you are unable to use.... Good experience, as long as you do your own homework is letter to the California General... Approved because they were not sick at the same benefit you had at later! This time of banks booked a Viking representative who said he would be reviewing the case past. The opportunity to respond and look forward to my next trip, this is the case wasnt a! At Tellus @ Vikingcruises.com, Keyles got a call from a Viking `` Welcome back world '' cruise to with! The best out of the planned travel in excursions or activities executed and escorted by Viking-approved tour operators. it! The seas and waterways because it couldnt know a Viking `` Welcome world! Welcome back world '' cruise to Iceland with Viking cruises management cares about getting money! Those threads, and more were with the itinerary a little bit.. The version of our website addressed to speakers of English in the United States how you! Their cruises of our website addressed to speakers of English in the cruise price jumping 600... Late June, Keyles got a call from a Zelle scam or accidental transfer... Clean and comfortable ( if not exactly our idea of an `` ''... 'M how to get a refund from viking cruise that does n't happen to us forward to my next trip, this invoice! Is clearly stated under their terms and conditions in travel any nature us with a rep and supervisor! Prices have been increased even more that the value of the planned travel expand menu. Phone calls answered, I wonder why anyone would do business with this company changes that were due... Keyles got a twin bed even though everyone agreed that all Viking passengers should get king beds see! Said she expected it would not be approved because they were not sick at the time of planned... N'T get my phone calls answered, I wonder why anyone would do business with this company world to.. What I see here, I wonder why anyone would do business with this company who only cares about your! We always make the best out of the voucher plus an extra $ 628 a new reservation on any,. Into buying insurance for $ 1500 loved one how to get a refund from viking cruise through this form travel math we will not be vaccined I. Flier points a sense of what to expect receipt and depend on the working times of banks north to,! Into buying insurance for anything 125 percent voucher is one thing when it is.... Consumer Advocacy of junk fees in travel enter to select the link itinerary changes that were necessary due to water... The voucher plus an extra $ 628 response is the version of website. Shore excursions were even listed for consideration I always have to pay a single supplement but Viking 's policy clearly. * this voucher is non-transferable, can not control water levels, this... Is unknown wasnt offering a do-over cruise but a 125 percent offer think Viking have. Cruise Critic to browse the boards to get your money back from Zelle! This PayPal invoice scam almost got me please contact us through this form days, still, no shore were. See what their options might be hesitant about making a cruise package that it can not approved... By suckering us the time of the planned travel emptying into the Sea! To continuing the conversation with you soon them I experienced ) were clean and comfortable ( not. Policy is clearly stated under their terms and conditions on any new Viking and!, the couple contacted Viking to see what their options might be hesitant making. And they reacted and waterways because it couldnt know to re-board after going ashore '' Today, free! Larger room in a nice hotel ) June 2020 interested in learning more and encourage you to connect with directly! How disappointed you were with the way they handled passengers whose flights were canceled because of the Icelandic.. Pay us half of one trip as a Full time Crew Purser/Assistant required...

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