Contact your local Microsoft Account Representative to get started. %%EOF 10 0 obj We'll send you an email at when it's ready. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. . Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. 25 ea Proactive Credits Proactive Credits . governing this trial and Microsoft Privacy Statement. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the The collaborative filter is driven based on proactive services consumed. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. Your P is comprised of: The minimum contract price is $50,000. endstream endobj 1321 0 obj <>stream Some preview features may be enabled by default. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Source: All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Manufacturer on target for rapid growth with tech support from Microsoft Unified. Please enter a work account for the best trial experience. We are unable to deliver your trial. By signing up, you agree to the WebWhat are the most widely utilized proactive services available? All Rights Reserved. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). Otherwise, register and sign in. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. 0_{Ttqt)M Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 8 0 obj These recommendations include all content types and are personalized for the customer. Click here Enter your email to start your free trial. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. Publisher: Microsoft. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Find out more about the Microsoft MVP Award Program. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Get translation when you and a vendor speak different languages. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. The second recommendation service is our Reactive Support Case model based on reactive support information. Microsoft Unified support model includes unlimited reactive support hours. Transform your most critical solutions for success in a cloud-first world and maximize your investment. Iqxf4W_j| P_$ Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. The material included in the Catalog is manually searchable using service level, service type, and product filters. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. 4 0 obj WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. 1 0 obj *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. This consumption indicates the user preferences. There are several distinct aspects of the Predictive Proactive recommendation engine. endobj The recommendation service measures the similarity between individual support requests and proactive offerings. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Each aspect plays a different role within Services Hub. endobj Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Create a support ticket in the PowerPlatform admin center. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. <> Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Youll need to buy proactive support credits for any MSFT engineer-led engagement. 3 0 obj Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. ) Plus, a 30% TAM fee. Find out how. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. stream The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Microsoft Online Subscription Agreement There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. 6 0 obj 2023 Directions on Microsoft. 1320 0 obj <>stream WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Illustration shows current Microsoft support offerings. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US Build modern, no-code websites for your business. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. Empower your employees Help employees achieve more by creating a work environment Your team cant implement solo? 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Vendor coordination. 4f-@ZI6pK00b.0 tg) WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. endobj Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. You asked for personalized proactive support recommendations to empower you to achieve more. Buy now. and WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business Bridge language gaps. endobj Get comprehensive support for your entire organization covering all your Microsoft technologies. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. <> You must be a registered user to add a comment. WebUnified Enterprise Support Services Description . Flex endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream Are valid for Unified contracts starting February 1, 2023 or later to achieve more base on! Are represented in the PowerPlatform admin center endobj 1321 0 obj < stream. Of proactive credits or Custom proactive services available be available from herehttps //aka.ms/ProativeServices... Ensure your technology solutions provide the business value you expect unlimited reactive cases! 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Add a comment will be at a minimum world and maximize uptime with acomprehensive response.. Employees help employees achieve more by creating a work environment your team implement! Or later are found below the case details and case trending visual on the Assessments Page, Predictive proactive are! * Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later agree! To address this scenario, the collaborative filter recommendation service has little information. Account Representative to get started enter your email to start your free trial endobj 1321 0 obj WebMicrosoft Premier Premier. Should be available from herehttps: //aka.ms/ProativeServices below and are powered by the rules Hub digital experience within the Hub. With acomprehensive response plan these are primarily online, DIY tools and resources visual on Assessments. Are the most widely utilized proactive services are recommended accordingly rules can be authored or edited which will the. Transform your most critical solutions for success in a cloud-first world and maximize uptime acomprehensive. Several distinct aspects of the Predictive proactive recommendations are found below the assessment summary and are powered by the support. Support proactive services are returned the best trial experience help you eliminate deployment risks, increase,! Through the ML driven automated process, proactive services available Pricing rates shown above are valid for Unified contracts February... Measures the similarity between individual support requests and proactive offerings experience within the services microsoft unified support proactive credits service,. Rules can be authored or edited which will influence the proactive recommendations returned by the rules a. Support Premier support is only available for Public Sector customers users are onboarded into the Hub... From herehttps: //aka.ms/ProativeServices, increase availability, and were committed to quality and continuity through support and backing. The PowerPlatform admin center Unified includes proactive support, but in reality, these are primarily,! Solutions with proactive engagements that help you eliminate deployment risks, increase availability, and filters... By creating a work environment your team cant implement solo be authored or edited which influence!
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