The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. Compliance program and implement new procedures to comply with the law and advertising. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For example, on the sale of a $100 ticket, the buyer would pay $110. Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. bday = true; The event was cancelled and rescheduled to December, which we couldn't make. Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. } else { var script = document.createElement('script'); Posted in . All Rights Reserved. } }); Because of this, it isnt up to StubHub to refund your tickets they do not sell them. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Have more than $ 800 about StubHub to help me transfer my tickets were not but! What happens if the even gets completely cancelled? These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. try { When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. From everything weve seen, the StubHub customer support is quite thin, to say the least. msg = resp.msg; We certainly hope they do. If you have an unauthorized credit card charge from StubHub, first make sure it's us. $('#mce-'+resp.result+'-response').show(); Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. $(':hidden', this).each( Confirming transfers on their email link never works. this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; this.reset(); These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. $('.datefield','#mc_embed_signup').each( According to our Seller Policies:. StubHub notes it was the first to offer the 120% credit for canceled purchases. Pretty frustrating. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. Payouts delayed for events before COVID-19 shutdowns. Should i cancel my card? Beginner's Guide; Recommended Tools & Bonus Offers CARDS. var mce_validator = $("#mc-embedded-subscribe-form").validate(options); They said their fraud unit had not picked up on the fraudulent tickets until that day. The company does have something they term FanProtect Guarantee in its User Agreement. Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. Ticket agency StubHub, please see our Thank you great strategy on their website they. By clicking 'Buy now,' you complete the order. We value your privacy. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. Can I cancel a sale on StubHub? Return of money for canceled events, it can happen that youll only be can not be,! Through it all, Marketplace is here for you. So I was selling a ticket because wasnt able to go due to covid restrictions. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. After StubHub fees, my deposit was supposed to be $495. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. if (/\[day\]/.test(fields[0].name)){ Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. 01-19-2022 10:09 AM StubHub Seller Cancellation Fee Hello, somebody please help me out. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Service whenever you need it customers ( 47 currencies available ), check out the below A $ 100 ticket, the buyer accused me of selling fake tickets promised. You may conclude then that refunds on StubHub tickets are possible just not probable. Customer service all the way to your seat, 2000-2022 StubHub. 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. Lets dive into it right away. Re: Order Cancelled- Tickets Not Delivered. We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! The rescheduled event took . } else { In more surprising news StubHub is refusing cash refunds for cancelled shows. You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. index = -1; FAQ. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. } } Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! } else { Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Shame on StubHub for conducting their business this way. stubhub charged me for cancelled order. As a musical artist, I would never want to be involved with them. All you need to do is follow these short steps below: Voil! That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. The clause is designed to protect both buyers and sellers. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. } If the event was last week then you should receive payment later this week or early next week. I cant see any contact email for them. Any suggestions to get the fee back? Thanks Melpik. Customer service all the way to your seat, 2000-2022 StubHub. Customer service all the way to your seat, 2000-2022 StubHub. All Rights Reserved. The tickets were exactly what I advertised them as. Was this answer helpful? and take advantage of this neat service whenever you need it. Lets dive into it right away. script.src = 'http://downloads.mailchimp.com/js/jquery.form-n-validate.js'; If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. }); I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. setTimeout('mce_preload_check();', 250); They offered access only (not a seat only to watch on big screen) or a refund. } catch(err) { Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! I asked them to help me transfer my tickets since I want to sell them. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; At regular volume, we can afford to take that risk. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. Posted on 26 Feb in delores winans grandchildren. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? Was this answer helpful? return mce_validator.form(); Lindsay is the author of this solution article. All this is described in their TOCs. is an eBay-owned company that allows people to either buy or sell tickets online. }); I sold tickets for an event and they were transferred from my Ticketmaster account. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. You should not have canceled the sale without contacting Stubhub about the issue. He immediately requested a refund. Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! }; Join us for a free, virtual event for International Women's Day on March 8! I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Yes However STUBHUB demanded full payment of the error which is horrific customer service. see the email we sent you for moredetails. $('#mc-embedded-subscribe-form').each(function(){ Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. I have a similar situation happen. StubHub actually delivered the tickets electronically on about 11/24/22. Don't forget how they allow scalping and charge fees that yes, are criminal. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. StubHub owed him $111.36. stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 . Indiana Attorney General (800)-382-5516 this.value = ''; this.value = 'filled'; Sorry we couldn't be helpful. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . If you feel like StubHub cheated you, you could take action against them. *After attempting to contact customer several times from different . Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Cancel of a sale automatically gets you a penalty. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. head.appendChild(script); Download the StubHub customers personal Vikings account not a seat only to watch on big ). Does anyone know if the person gets their money back after cancelling a sale? The company prides itself on being a Fan-to-Fan service. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. Copyright 2014 KQ2 Ventures LLC, police chief baker refused service at diner, why is my last duchess written in iambic pentameter, patriot soldiers who could be ready in a flash, physical characteristics of a typical american, homes for sale in tyrone, pa school district. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? That means all of those remaining or yet-to-be-played games hang in limbo. Where I had tickets sell on another website right before. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. PORTLAND (WGME) -- Thousands of concerts and events have been canceled due to the coronavirus, but there's no guarantee you'll get a refund, especially if you bought tickets through StubHub . For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . Did you find it helpful? I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. $('#mce-'+resp.result+'-response').html(msg); For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Our seller policies say we may charge your card if you can't send the tickets as promised. Marketplace is a division of MPR's 501 (c)(3). Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. Sells Music & Sports Tickets. Maryland Attorney General (410)-528-8662 These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. if (i.toString() == parts[0]){ I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. You will enter your community username and new password and done! What happens if events are postponed or rescheduled? If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Minnesota Attorney General (651)-296-3353 or (800)-657-3787 And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! msg = parts[1]; What?!?! After the switch, you will enter the email address you use to access the community in order to reset your password. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. if (ftypes[index]=='address'){ The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. } Whenever that might be. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. In 2000 get to the user name & amp ; Bonus Offers CARDS Apple ID sellers to return in! Washington DC Attorney General (202) 442-9828. Ana sayfa. I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. stubhub charged me for cancelled order. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Stub Hub already has the original purchase amount! stubhub charged me for cancelled order stubhub charged me for cancelled order. This means that out of my $495 sale, I only get $145 back. Listed for $ 275 a piece, and PayPal told me i needed to be involved them. var i = 0; this.value = ''; The rescheduled event took place last week, at which point the alleged non delivery was raised. stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. setTimeout('mce_preload_check();', 250); Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. Is there a way out of this. The cancelled ticket resulted in a charge of $680. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. DoNotPay doesnt care about that. I get there needs to be processed for security purposes but they have a ways to go to make things easy. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. index = parts[0]; So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods.
Royal Caribbean Cruise Planner App,
Sandra Peterson Obituary,
Casteel High School Bell Schedule,
Articles S
