There are changing rooms, lockers and showers available for you. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite: more information here. Learn how to find your missing items by visiting the lost and found page. With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. Tax exemption is not available at the Grand Mound location. Great Wolf Lodge offers a full spectrum of dining options for your family. I liked the fireplace for a quick warm up after swimming. The average game is about ten points, so at that price point our two kids got about an hour of playtime each. Suitable swimwear is required for personal safety. Will my suite be pre-assigned prior to my stay? Esta tarifa cubre servicios como internet inalmbrico, estacionamiento de autoservicio, acceso al gimnasio, caf en la habitacin, chalecos salvavidas y toallas en el parque acutico, acceso a fax, llamadas locales, servicio de conserjera y orejas de lobo para nios menores de 12 aos. We also discourage use of the hot tubs. Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction. You want to play MagicQuest? Get browser notifications for breaking news, live events, and exclusive reporting. Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio. I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. The following day the park was just as filthy. Diaper wearing guests are asked to wear a protective swim diaper. We will definitely return as our children truly enjoyed it. Please check with the front desk about pricing and availability. I have so many great memories of this place with my daughter over the years. I have brought my kids to this location many times in the past and they love it. "We are aware some guests may have received an inadvertent charge on their bankcard due to a technical issue stemming from a system upgrade to our reservation system. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. Services covered by our Resort Fee include water park amenities like life jackets and towels, resort-wide access to wireless internet, virtual concierge service, in-room amenities such as a coffee maker and mini-fridge, and perks unique to Great Wolf Lodge like access to complimentary arts & craft projects provided during select kids entertainment programs, and complimentary Wolf Ears for kids 12 and under. The resort will close on Sunday, March 15 at 2 p.m. You want to play a game? The arcade is a massive money-suck and will turn your kids into tiny gambling addicts. Suite style preference must be booked at time of reservation. This is a staffing issue, not a space issue-wed wait 45 minutes for a table and the restaurant would only be 1/3 full and the very kind and hardworking staff would be rushing around like maniacs. How much does the lodge require for incidentals? We have specially trained chefs that can offer a variety of special items for your family to enjoy. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. "He had a really good birthday," Walker said. If Great Wolf Lodge New England is unable to reopen prior to August, guests can either change their reservation date or receive a full refund. Everywhere kind of stinks like dirty wet carpet, but I guess that comes with the territory. Bonus Deals can be used with deal codes. The ice cream place was good for a vacation treat.MagiQuest: This was the highlight of my older daughters stay. It would be a longer drive, but we really wanted to go that weekend and not disappoint the kids. I booked a stay over 60 days in advance as part of a running promotion. Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them. Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. The water park was filthy Friday evening. Are there chairs (aside from cabanas) to leave our belongings? The splash zone was good for the youngest. Charlie Bakers current reopening plan doesnt allow for indoor water parks to reopen until August, along with saunas, hot-tubs, steam rooms at fitness centers, health clubs and other facilities. How can I use my points on a room booking? Have questions about our suites or need help planning your stay? The room mostly seemed clean with just a bit of dust around the bunk beds. Are there vending machines in the resort? Your card will be authorized for a daily amount on your reservation if you would like to allow charging on your reservation. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. The room was okay, but we didn't spend much time in the room anyways. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. Keep in mind it's a resort, so things are gonna be Walmart cheap. How do I set up a group stay or event at Great Wolf Lodge? Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. Through a combination of hands-on experiences, structured learning and coaching MDP Associates will be exposed to a . Even some of our adult visitors got in on the action. The kids had a fun, albeit an expensive weekend ($600+/night). Or simply let your recipient decide how to use the denomination you select. Does the resort have on-site restaurants? ", Elizabeth warns "Beware of double charges.". Do the rooms have a refrigerator and/or microwave? We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Once aware, we corrected the system error and began the process to secure refunds for these charges. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. It can only be purchased at the time of booking. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival. Stop what you are doing and book a trip right now! Room check-in does not begin until 4:00 p.m. or as your room becomes available. Dunkin Donuts was just ok. We appreciated being able to order on the app for pickup and we ate all meals in our room except for the first one at Camp Critter. "We were, like, 'We need something with water.'". We walked around to check it out, and didn't do any activities for the kids.Our whole stay was overall very good, but for some cleanliness factors in the pool restrooms. Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. The place is way overpriced. The COVID-19 pandemic delayed the opening of the highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. . Larger items, such as luggage, will need to be kept in your suite or vehicle. The Lodge assigns suites on the day of arrival. The lockers are rented on a daily basis for a nominal fee. Are there any water park restrictions if I am pregnant? This is customer service at its best. Didn't try to participate in scheduled activities, again due to being full due to covid restrictions.Mirroring what another reviewer said. Points are calculated based on the final folio, and are posted after completing your stay. Yes! La mayora de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estada. The resort was supposed to re-open 3/22 (after being closed due to covid). Our web site is secured by TLS and Go Daddy. / CBS Chicago. Why is there a maximum occupancy in the suites? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We do have a locker room with small lockers available for your use. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. We are contacting guests directly who were impacted by this delay to sincerely apologize and provide a complimentary future stay at our resort for this major inconvenience. 1 minute read. Est permitido traer hieleras a la habitacin? The women's room was utterly disgusting. Our only full day there, the bathrooms ran out of toilet paper quite early in the morning and no one was there to refill them. It's vacation so we splurged for one meal. Ask candicea500 about Great Wolf Lodge Traverse City, Ask deborahmO2508LH about Great Wolf Lodge Traverse City, We had a good time, but the place could use some updates, Ask buzymommy27 about Great Wolf Lodge Traverse City, Ask X9124TPandrewl about Great Wolf Lodge Traverse City, Ask T7979ZRanthonyg about Great Wolf Lodge Traverse City, Ask flyfishrman about Great Wolf Lodge Traverse City, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites. Huge downside though: the bathrooms. 2-3 nights is best. The resort fee at Great Wolf Lodge includes services or amenities designed to provide families with enhanced experiences and additional conveniences, along with included amenities that would incur an additional charge at other family resorts. Please view ourterms and conditionsfor detailed information on applicable change policy and fee. By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. Of course not. Does the resort have wheelchair accessibility? The gathering limit will also be rescinded on this date. "I don't know how to say it, but it's pissing me off, because it's not okay. Country Inn & Suites by Radisson, Traverse City, MI. Cmo puedo avisar al resort? The company has done this a few times over the past year. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. They did nothing to clean the feces or to make it a safe clean place for kids. Afterwards I chatted to try to cancel the reservation #32780018. Each floor has a designated vending machine and ice machine area. We had a standard room with 2 adults and 2 kids (17 &8). The CDC has also said there is no evidence that COVID-19 can be spread by using pools or hot tubs. You are subject to the best available rate on these new dates. The resort will close on Sunday, March 15 at 2 p.m. This way, Great Wolf is ready if it does. "It was our 3-year-old's birthday," she said. 2023. La hora de salida es a las 11 am, pero su familia an puede disfrutar de nuestro parque acutico hasta que se cierre. Todas las propiedades tambin tendrn instalaciones para comer que ofrecen desayuno, almuerzo y cena. It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. Yes! What do I need to provide when I arrive at the lodge? Review tags are currently only available for English language reviews. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. I've never seen such blattent greed in my life.- Food - the food tasted fine, but there is only one restaurant which probably seats up to 100 people, and I think the hotel can host 1000 or more? Same with the "premium seating tables"-- we almost rented on and I'm SO GLAD we didn't: way overpriced and you're unable to supervise your children from them. And if you haven't met Mr. Doug, you haven't met fun! Please see our partners for more details. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area. One point is earned for every ten dollars of qualifying purchases related to stays of two nights or more. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. ", First published on February 19, 2021 / 8:00 AM. Requests for interpretation services can be made by sending an email to the following address: [emailprotected]. We booked 2 kids cabin suites ($800+/night each). No bowling. 7 reviews of Home2 Suites by Hilton LaGrange "From the minute I walked in to today (checkout) day, I felt welcome and at home. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. We do not offer parent free day care or babysitting services. I will never spend money here and encourage others not to. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. Accessible suites are labeled as such and marked by an accessible icon within the booking process. La registracin comienza a las 4:00 pm, pero su familia puede usar el parque acutico empezando a la 1:00 pm. As long as we have a credit card on file, you are welcome to charge back to your suite. There are also cleaning and enhanced sanitization protocols, a required 6-feet of social distancing and contactless environments, such as the use of credit cards or wristbands for contactless payment. Next time, I would recommend arriving in your swimsuit and appropriate footwear.We did not rent a cabana, but inquired about them. (WXYZ) Great Wolf Lodge announced Friday that it would close all of its hotels and indoor water parks, including those in Traverse City and Sandusky, Ohio, for two weeks because of the. . I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. * Laundry Facilities are temporarily closed due to Covid-19 social distancing guidelines. We can assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. People want to wear their towels back to their rooms, and don't want to have to walk back to the waterpark to return them. Great Wolf Lodge plans to reopen on April 2. We tried to time our visits for off times to avoid the crowds.Restaurants: The Camp Critter restaurant was good but a bit pricey. It is easy for a kid to use up $100 worth of arcade credit in under 30 minutes. Then COVID-19 forced the family to skip the trip. Let your imagination soar and design an experience you know they'll love. Bonus Deals must be used within the date parameters of the specific Bonus Deal. 2023 CBS Broadcasting Inc. All Rights Reserved. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. Paper towels were overflowing in the garbage. Are Pack 'n Play cribs available to reserve during stay? Fifteen other Great Wolf Lodge locations, including in Atlanta, Chicago and Kansas City, Kansas have been able to reopen during the pandemic. Use one to reward your favorite people. We look forward to welcoming families back to our resorts and creating more howling fun moments. Read More Everything to Know About the Great Wolf Lodge Manteca! Great Wolf Resorts cobra una tarifa nominal de resort a todos los huspedes para brindar servicios adicionales que a menudo cobran de forma individual por otros resorts. Local calls are included in your stay. If your plans change at the last minute (or anytime within three days of arrival), please call us and we'll try to rebook your trip for different dates. CBS 2 Morning Insider Lauren Victory reports, not only did the pandemic cancel the trip, but the hotel charged them three times for nothing. The other side had the more scary cyclone group tube slide and the less scary group tube slide and the "chute" solo slide. Upon your arrival to Great Wolf Lodge, you will proceed to the main building entrance where you will be greeted by one of our Pack Members. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. She cancelled the reservation and issued my refund. Can I add Bonus Deals on top of point redemption? Cabanas ) to leave our belongings love it Bonus Deals must be booked at time of booking add Bonus on! Of reservation off Highway 120, near Interstate 5. after Easter to avoid the chaos spring! 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