Salary: 20,000 per annum Start Date: 17th October 2022 Our Journey: StateEscape, View Self-committing, successfully balancing own learning from others internally and giving technical support externally. Supplier Diversity, View Lubricants Technical Advisor Shell. I applied online. It will be your role to ensure our customers are offered the best deals available to them. I applied online. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Relatively good pay for a call centre job, Overbearing workload. #Pridemonth #Acceptancewithoutexception. Easy to understand work. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Most people are friendly. 18853 / DE PSC No. I applied online and received a call the next working day. Shell Fuels, View Demonstrate your ability to work effectively through using a range of systems including a phone dialer and reporting systems. Previous experience in an outbound/Inbound call centre role. Call Center, Customer Service Rep, Remote Customer Service. Energy and Innovation, View Total Pay Average.css-1f2j16u{cursor:pointer;width:24px;height:24px;}. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Previous experience within a highly regulated role. Unrealistic kpi targets, Minimal self reflection time Live Chat is available between 7am to 9pm weekdays and 9am to 5pm on Saturdays. Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. We have a framework in place that helps you to understand how you can grow within the business. Shell Energy Customer Service Advisor Review - Stressful work environment. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Monday - Friday. Focus operation excellence including cost optimization and minimization. Calls are free and advice is available 24/7. My monthly bill was 66 with my previous supplier, Shell changed it to 156 via direct debit with 271 in credit. Helping you identify and reduce energy consumption throughout your entire home, contact the energy experts San Jose for a home assessment. Customer Service Representative. Commonly asked questions, as reported by candidates. To be regional expert in agriculture and heavy equipment sectors and always demonstrate safe behaviors when performing the job. In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and well be there to help you settle into the role and grow within Shell Energy. What you can do in your account You will need to use your initiative, treating each customer as an individual, ensuring their call with us is a memorable and tailored experience. and much more. I interviewed at Shell Energy in Feb 2022. There are 3 sections to the assent day; company overview, role play, they will also provide you with customer scenarios that you have to provide the best solution to. Previous experience within the Broadband & energy industry . Listed on 2023-03-02. The average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, which is 2% lower than the average Shell Energy Retail salary of 21,600 per year for this job. 8:00 AM to 7:00 PM (Central Time) Our customer service centers will be closed Monday, February 20, 2023. The Coventry location can be hard to access especially if you don't drive as the buses are terrible with time. Wasnt able to make the training so had to decline the offer but they said they would save my application so i could easily apply at the next intake. Its the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. Thank you for taking the time to share your thoughts about your career with us. To support the ongoing work of this site, we display non-personalized Google ads in EEA countries which are targeted using contextual information only on the page. Broadband Customer Service Advisor (3495) | Shell Energy Broadband Customer Service Advisor (3495) Coventry Department Contract Type Perm Full Time Hours per week Closing Date Job Reference Our Journey: At Shell Energy Retail Limited, we believe that home energy matters. . I applied online. About Shell in the USA, View No Staff discount. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Full Time position. show how you put the customer first but also look after the business . Its more than what boils the kettle or keeps the radiators warm. Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. Consistency For more than 120 years of our operations in Thailand, Shell has been . The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. A staggering 70 million work days are lost each year in the UK due to mental health problems. Lubricants for Transport and Industrial Businesses, View Salary: 21,850 per annum Start Date: 13th March 2023 Our Journey: Supporting Education, View Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Pay grade, Working from home This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Energy From Deep Water, View The Shell App, View This role is fast paced with volume of both Inbound and outbound calls, and will require you to be resilient and self motivated; remaining upbeat and confident call after call. Ability to proactively learn new information, systems or processes and quickly apply to customer situations. Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View The company has also helped to strengthen the talent base within the energy sector in Thailand. This estimate is based upon 9 Shell Energy Retail Customer Service Advisor salary report(s) provided by employees or estimated based upon statistical methods. Shell Polymers, View The interview process itself took around three hours. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. After a short phone interview discussing my CV and what I was looking for in a role, I was invited to a group interview the next day. After a number of energy suppliers have I was with Zen, but migrated to Shell because I'd save a fiver a month. Limited progression. Claimed Profile. There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. Anonymous Interview Candidate in Coventry, England, I applied online. Shell Fuels, View Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View A staggering 70 million work days are lost each year in the UK due to mental health problems. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Its no wonder Shell energy have made 32.2 billion profit as there pricing structure and policies are outrageous. Energize Your Future with Shell, View Supporting Education, View Hardly see anyone in the minority ethnic groups getting promoted or even to other positions. Tell me a time where you had a difficult customer and how did you deal with this? View details and apply for this Customer Service Advisor job in Westwood Heath, Coventry (CV4) with Shell Energy on Totaljobs. Sustainability News, View Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View You will provide front line technical service support to customers and sales staff and application advice including failure diagnosis for lubrication related failure where lubricants quality or practices are in question. Today, Shell is one of the largest and the longest-established multinational operations in Thailand. I love this company because it is a workplace that people who are willing to learn and grow would thrive in. This website uses cookies to ensure you get the best experience. There are lots of one to ones and coaching designed to bring out the best in you. 19-02-38 / DC PSC No. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Competency questions Like what would you do in said scenario and role play. Shell Motorsport, View Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Ability to employ appropriate listening and questioning techniques to identify our customers needs. Conservation, View The first part was competency questions, second part was a scenario based assessment so they will give you a scenario and you have to rate the 4 options into most likely to use and least likely to use and the last part was the role play. Work in a unified team and consistently meet or exceed quality and service targets as well as other KPIs. But our chat service is usually the easiest way to get in touch. good work life balance, Routine work Shell Energy Retail Limited interviews by job title. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Finally, click Add to create your job alert. Shells presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. I applied online. Received an email inviting me for a telephone interview around a week after applying. If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Supportive We offer hybrid working to continue your support and alongside this we offer you: 25 days holiday plus the 8 bank holidays (increases to 26 days after two years service), Exclusive Retail Discounts (from nearly 900 retailers). Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View Shell Motorsport, View It's more than what boils the kettle or keeps the radiators warm. Ways to save, View We Care is one of our core values underpinning our wellbeing focus. remote working If you cant find what youre looking for inFrequently Asked Questions, you can contact us for assistance and information relating to your application or the recruitment process. Client Advisor. Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Shell RechargePlus, View Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View Business Customers, View Proven experience of technical and commercial skill combining digital technologies. .css-jiegi{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does 21,600 look to you? Energy Auditor, Home Energy Audit, Energy Experts, Energy Assessors, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation Know Your Worth. Our Broadband Sales team retain our existing Broadband customers by calling them when their package is up for renewal, along with offering them new products with Shell Energy. Sustainability, View Exceed sales performance on a daily basis. Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. Were experiencing high volumes of calls right now. Show my commute time. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible. Are registered trademarks of Glassdoor, Inc the kettle or keeps the radiators warm Service centers be! 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