He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. I stay informed of industry trends and advancements, take on challenging tasks and projects, seek feedback and coaching from my seniors, and engage in training and development programs. For DoorDash, going public is a necessity.. The food must be delivered hot and fresh within the estimated time. I guess the most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant. We have two products that will continue to grow both in terms of directions and magnitude. Theme: We are one team. And when you got to San Jose, one of your teachers told you that you were two years behind your class and in response, you said that you will become the valedictorian of your class, which you did. Get started with your Free Employer Profile. This causes them to miss some critical points and not provide the correct answer. And youre almost making tweaks along the way. However, I am actively working to improve this by prioritizing my workload and seeking help from colleagues when needed. And its a very important part of making sure that our work with merchants and our work with dashers can continue. After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. Im Joy Huang, an MBA student of the class of 2021. Tony is an intense and obsessive person, said Andrew Munday, DoorDashs former head of operations. Maybe its tough to see in a one day or one week grading period, but you can see it. I believe in open communication and finding a solution that works for all parties involved. One of the things that we found effective is really writing things down. Theres a lot of work thats left to go. Tony Xu: Yeah, I mean, I really dont think this is a story you can tell, back then looking forward, its only a story, maybe you can connect the dots looking backwards. And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. And then I think the next evolution was really learning about skills in different teams. And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. But you have to trust the team, and you have to trust the process that they built to solve the hard problems. Thanks for having me. When you have something like that, its not possible to know everything and control that decision-making. Doordash values are on this page but organized poorly - https://careers.doordash.com. DoorDash 1 year 10 months Legal Process Coordinator . As a subscriber, you have 10 gift articles to give each month. And the vast, over 80% of them have full-time jobs of some form, and what theyre looking for is flexibility to pick and choose when they wanna work. And for us, we found that to be true as now were starting to deliver convenience items from places like CVS, Walgreens, 711 as were delivering grocery items from places like Smart and Final are Meyer, High V, and other places, that seems to be true, but we have a lot of work to do. In 2013, Mr. Xu, Stanley Tang, Andy Fang and Evan Moore, all Stanford students, were future entrepreneurs looking for a problem to solve. In this View From The Top interview conducted by Joy Huang, MBA '21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out . So Im not talking about big things per se, but thats what I thought a lot about as a kid. We're committed to growing and empowering a more diverse and inclusive community. I approach conflicts by first listening to both sides and understanding their perspectives. For now, DoorDash is focused on making the food part work. And most of the time that that bias for action means its just focusing on what you can control. You have now synthesized this into a core principle for DoorDash that you call getting to the lowest level of detail. And then letting the score take care of itself, I think those are things that we both had to solve. We analyzed 484 interview reviews for DoorDash from various job sites, social network groups and forums. And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. DoorDash turned a profit in certain cities. When it enters a new market, DoorDash adds restaurants that have not signed up for delivery as a way to show restaurant owners the value it can bring, Mr. Xu said. Tony Xu: Yeah, and it goes both ways, right? And for us, I think we always understood that relationship between what we were working on and what the outcome would be. And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. Tony Xu: Yeah, well, I think the first lesson that we learned is, whats ultimately the almost overly simplified problem that youre trying to solve and, if you can ask yourself that question very crisply, I think thats a very clarifying way to really test ideas very quickly. Joy Huang: Thank you both for the questions. Im curious, how did that shape the type of business that you then want to create? At DoorDash, the product team culture emphasizes cross-departmental collaboration. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. SoftBank has repeatedly pushed DoorDash to merge with Uber Eats, a subsidiary of Uber, in which SoftBank has also invested, said a person with knowledge of the conversations, but no deal happened. Tony Xu: Yeah, I dont think its necessarily one mechanism or two mechanisms. Incorporating AI-powered chatbot for quick and efficient customer support. Joy Huang: With that, Tony. What could go wrong? Tony Xu: Sure, well, the first thing Id say is I think cities are always gonna get better. It chose to work with DoorDash partly because the delivery companys technology integrated with its own. For me, my parents journey really is the classic immigrant story and you know many folks, I think, can appreciate coming into this country without much. Moreover, its advanced technology makes it easy for customers to place their orders and track their deliveries in real time. I would apologize to them for the inconvenience and provide them with an estimated time of arrival while offering them to check our application regularly for updates. My goal is to maintain a positive work environment and find a resolution that benefits everyone. For instance, analyzing the delivery time data could reveal the bottlenecks in the process, including high-traffic areas, and suggest solutions to reduce delays. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. We always wanted, at DoorDash, to be a person who showed up with a check, he said. Moreover, proper communication with customers and restaurants is crucial to resolve any issues. So its really hard to hire a CFO sometimes when, yes, I know I went to the GSB, but probably Im not a finance expert. But thats at least what I found in our journey thus far. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. And you dont tend to just do that overnight. These are not necessarily skills I had. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. Interview questions and answers were updated by William Swansen on September 28th, 2021 And, I think those are the things that are really, really important when the tough moments come. And so, I think a lot of this obviously starts from preparations that you made a long time ago, such as building great people up, allowing them to make many decisions prior to when a big moment like this happens. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. According to the DoorDash Impact Report, about two-thirds of restaurants stated that DoorDash was critical to their business, and nearly 80% of customers relied on DoorDash deliveries during the crisis. The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . Because the journey to building anything of meaning, I believe, will take years, maybe decades.. And whether thats up variance or down variance, you should be prepared. And, but I think one thing that Ive always really believed about both my family, as well as many of the different moves Ive made as a kid, because I moved a lot actually, even when I was in Illinois, different schools, things like this is really that I had gained confidence even by then that I could survive in new environments. At DoorDash, designers are highly encouraged to bring a strong opinion and challenge the cross-functional partners. Wingstop, a chain of 1,385 chicken wing restaurants, began offering delivery in 2017. Christopher Lee for The New York Times. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. (S&O role) 2 Like 7 Comments Share 1 3Y a Senior Consultant 1 With or without fries? I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. And so our responsibility, I think, is not just to help grow and build the largest local commerce marketplace, but also to teach and actually give these tools so that they dont have to rely on us one day because thats really, really important in order for their longevity. One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. It's a big banner which has the 12 values organized into 4 themes -. 12495. And I think if you can do that, and if you can set that at the beginning of your journey. I think we have maybe 30 seconds left. Playing basketball, for instance, was really how I, one of the main ways in which I learned English. Ive never worked a day in finance before in much of my life. Food delivery requires timeliness, accuracy, and attention to detail. Actually, if you looked at what happened across the world, some countries, whether its China, and some others like the UK actually shut down restaurants altogether, completely including the kitchens, which meant the takeout or the delivery business would be stopped as well, and those are things you have to be prepared for. So thats still a big part of the journey for us right now. So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? And then, what kind of morphs even over time is, how do you actually scale this culture that you built? To compete with other companies offering takeout, DoorDash expanded its selection of restaurants it delivered from by adding ones that had not signed up to be part of its listings. Data and analytics would help me track delivery times and customer satisfaction and highlight areas for improvement. So if you could take us back with you to that moment, the investors have soured on the delivery space and you had spent six months trying to get a lead investor for the next round and all you heard was no. On this, Mr. Xu pointed to DoorDashs past. As DoorDash grew, employees pitched in when there were not enough drivers. And would they actually pay for it? Interested to advertise with us? Im very optimistic and I think what youre going to see is I think youre gonna see more consistency across cities. The first question is, what is your favorite class at the GSB? Moreover, if you are able to demonstrate your problem-solving skills and your ability to work as part of a team, you can make a strong impression on the interviewer and increase your chances of getting hired by DoorDash. You can find more episodes of this podcast on our website www.gsb.stanford.edu. If youre building a team or building a company over time, I think that lays the foundation to carry you through the really difficult times. Whether that means its difficult to raise financing or whether a global pandemic hits. When given the opportunity to accept an offer on the spot during their interview, job candidates are more likely to take it. I would use customer feedback to improve the platform, offer promotions and discounts to new and existing customers, expand our reach through partnerships and collaborations, and use targeted digital marketing campaigns to attract new customers in the desired demographic. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. In some ways much of the performance or the performance of the company came in many years before, I think when you saw some of the results. I value some healthy friction in debates as it uncovers new areas and broadens our perspectives. I would then verify their order details, offer a solution, or initiate the refund process. Tony Xu: I dont know if its taught anymore. Busy people. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. I know people are probably really eager to hear about all the lessons you learn from the GSB so this might come as a bit of a surprise for some of the MBA students, but you once said that more things growing up as a kid prepared you to start a business than anything else, could you tell us more about that? And thats really I think the spirit of how DoorDash operates. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. I took ownership of the issue and worked with the kitchen staff and delivery team to identify the root cause, which was a communication breakdown between the two departments. Deciding on the features for the company's products. Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. Some customers really seem to care about a certain type of salad for example, versus what others may just consider to be a mundane meal. What is DoorDash? Competitors who cant keep up with its aggressive growth. DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. We were looking a lot at the input metrics. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. Why do you think that's important? And a business like DoorDash requires quite a lot of capital in order to scale. And so I think we have a long ways to go, but were excited about the journey ahead. Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. 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