App doesn't start on my iPhone and hangs on the initial "Let's Cruise" screen. Save button stays gray. It states the reservation does not exist. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. So that is all I have had to show at check in. ), @Aunt Bartywelcome to CruiseCritic! It keeps saying that these are pending and not acceptable. (And that was a nightmare) Switch your mobile device to "Airplane Mode" in Settings. Medallion App stills has the old booking and ship. Help! Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . Just show up when you want to. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. Princess needs to do what airlines and many other companies do. My phone is an LG6 running Android 9. The app crashes on open on my Galaxy S8. WTF? Also I was trying to upload his covid shot record but it wouldn't take it by file or camera. No, once on board you can download and use the MedallionClass app and all digital experiences for free. Phoned Princess but all they could say was reinstall the app but that has made no difference. download the app in your phone's app store. There will also be how-to videos on the stateroom TVs. How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. UPDATE: I was able to get in on my tablet using log in with booking number. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. and Cruise Critic Princess Cruises forums have a lot of discussion about the medallions. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. ), @Aunt Bartywelcome to CruiseCritic! Have white screen of death so cannot complete my personal details. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. I have successfully located the Arrival Time feature on my tablet. Cannot link my booking, the error is No booking number found. . Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. Help. At this time home shipping is only available for U.S. residents. CC Help Jenn I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. Unable to proceed. Princess USA does that now. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. Their NEW applications is horrendous we've had so many issues with it. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496803', '');}, 'log_autolink_impression');Cruise line. Your help to a resolution required! It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. Why can't they have an app that works on older phones?? Your reply is definitely uncalled for. This is over several weeks time. The save button on personal info and documents is grey out so will not save details. Thanks. For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App Our guests are sharing some favorite moments from their MedallionClass vacations, and we can't wait for you join them! For customer support, please contact:. Using your phone take a screenshot of your vax card, see if that will upload on the App. To do this, you can use Princess's Cruise Personalizer website. Youll love the ability to message them through the app. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. Delivered to Your Door. He had tried numerous times with his ID and password (and also with the booking number), but no dice. Board faster and go straight to your favorite spot. If yes, then download the medallion class app from the app store. So as to be polite I won't blame Princess, it must be Mercury Retrograde. Can't link the booking number on the iPhone app either. Watch live TV, movies and Ocean Originals anytime, anywhere! Can not save personal information. Its not allowing me to enter personal info. Powered by Invision Community. Started June 21, 2021, By Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. I'm putting all my information in so I can get in a faster line. Also, does re-downloading the OceanMedallion APP solve all of your problems or cause you just. Can you help me? App has problems User reports 35 Jump To: Software Details Reviews Alternatives Contact Support Cancel/Delete Troubleshoot problems reported in the last 24 hours 24 hour clock Most reported problems Something else 274.3% Not working 60.0% Login 14.3% Connection 11.4% Reported Issues: 96 Comments By Stephanie Dec 09 2022 Anyone else having this problem? The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Does anyone know how I can do this outside of the app? I've been trying to upload our security photos for over an hour. Click "get online now". At their suggestion I tried logging in on the Princess.Com site with same details. services, family and friends locator, ship navigation, interactive fun, and For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. I hope the OP was able to work out his/her issues. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). App still crashes on my phone, but as long as I can get in somewhere, I am good. A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. Upgraded wearables but app would not accept payment. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. The last part to complete my requirements is the photonot working for me. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. Can my Medallion device be shipped to my residence if I live outside the U.S.? Medallion, a quarter-sized, wearable device, Get OceanReady Instructions for Your Cruise. Wtf!!!!! Not very good to say the least. Is there anything else I need to know about my Medallion wearable?Just be sure to keep it with you at all times. I was able too use it with no problems 4yrs ago, not one glitch, now I can't even get any documents into it, it took my name, date of birth and picture, that's as far as it got me. Barbara That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. Good to hear you finally found a way! Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. How can I arrange to have my Medallion shipped to my home? I'm not a happy camper right now. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". That eventually went away. Tripadvisor staff removed this post at the original author's request. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. I had this interaction yesterday when checking DMW function. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. Receive error message "something went wrong, try again later." Click "get online now". Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? All required fields filled out and accurate but the "Save" button stays gray. Passport GLYNIS BARBARA SALZER. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. I have successfully located the Arrival Time feature on my tablet. All 8 cruises since the restart.I had to show the original vax card anyway. But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. Inconsistent and does does not work with android smart phones. What they don't tell you is that it won't work if your phone is too old. Just FYIyou have responded to a posting that was created back in 2021. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). It lets me on the app but cant do anything once Im on. Update Princess MedallionClass to the latest version on PlayStore. Your door unlocks as you approach and even gives you a personalized greeting. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. CC Help Jenn Can't log in with app or on Webpage in order to provide required information. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. Frustrating to use and had have customer service help with it. Username Password Forgot Password Create New Account Login Pre-planning helps you make informed choices about how you want to spend your time. Then open a web browser and the page will launch. App still crashes on my phone, but as long as I can get in. It also offered a 4 or 6-top. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. Thanks for watching! It appears not anymore. Does anyone know how I can do this outside of the app? I repeat, the Medallion does not hold any information. I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. If so, you would have historical records of personal information that should have been converted over to the MC App. It links to the on board computer where all the information is stored. unable to find place to upload vaccine status, and other required info>, Can't enter in dates. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. No, your Medallion device doesnt store any personal information, so no need to worry if you lose it. App will not accept my Florida enhanced drivers license. Pretty sure everything else is manual entry. However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. such a waste of my time. I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? Je ne peux pas prendre ma photo. You have a want not a need. How does the Medallion device help with guest safety? It just won't save. To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". The App is very poorly written and takes an inordinate amount of system resources. More time for you. It just keeps downloading and never downloads. and still not get to go. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. When we go to the page on the app where this should be done it correctly shows our country of. Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. Discover rich heritage and bright flavors ona Mexico cruise. Hungry during Movies Under the Stars? You can't do everythingbut quite a bit can be done using this method. My app no longer shows me as green line. Couldn't log in with password had to use book ref. It took an extra long time to connect. It's recommended to create a New Account if you don't have one already. I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I think they were having server issues this morning. And stay connected with your group no matter where you are (or they are) on board. The technology allows for touchless services on board and more. Can't do this successfully. If you. Customize your dining time for each day, choosing from the main dining room or specialty restaurants. Good to hear you finally found a way! Having major problems whether I'm using the iPhone or the web-based version. Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. I want to be able to use the app. That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. My personal information appears to be incomplete. It took 45 minutes to enter passport info and update personal info. Using a photo in my drive file - nope. Is a Medallion wearable safe to use if I have a pacemaker, or other medical device?The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. Takes about 30 seconds, I know. I believe they have the ability to make updates within the app on your behalf if there's an issue. I installed the Medallion Net app before boarding no issues. Please, a line by line instruction guide? Cannot save changes to Personal Information. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. 2. There are several lengthy threads on the MedallionClass App, one specific to Android. Therefore I cant complete the check in process. Your vacation simplified, personalized. Yes, it's waterproof, and heat, sand and salt resistant. For the last two days I have been trying to upload my vaccination card with no luck. Not worth the effort or worry. My problem is I then tried for my November Hawaii cruise and there weren't any group A spots available only B & C, I called medallion support and explained I shouldn't be penalized because their application wasn't working and requested they put me in arrival group A which still hasn't happened. Princess USA does that now. The app just keeps saying there is a problem and to try again later. Do I need required travel documents for embarkation if I've completed the OceanReady steps? https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. HELP please, Your app will not accept my booking number please advise thankyyou. Can't load my photograph on it. and well deliver it to you with no service charge. UPDATE: I was able to get in on my tablet using log in with booking number. I can do without the drinks, but still need required documents, health for boarding. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. The app will not load onto my iPad or open on my laptop for the web version. support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. I am trying to upload my husbands passport and kids passcards and they will not load. Today I was told to check back in a month. After downloading co ved images will not save. It keeps telling me to try again later. Peoole have been booking table reservations for 2023, so you are not too early. I have uninstalled the app and downloaded the app. Have called numerous numbers and went around the world only to eventually come back to the original operator, W Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. You can't do everythingbut quite a bit can be done using this method. On the web version, I can't link my booking number. 19952023, The Independent Traveler, Inc. Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. Without that, you don't get very far. Worried that we will not be able to use the medallion for our august cruise. Keep receiving message that it will download later. more, You seem to have JavaScript disabled. Please advise how to edit and enter the correct birthdate. Realize you forgot sunscreen by the pool? steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. It begins with your Medallion, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. Yes! Follow the Princess MedallionClass iOS app troubleshooting guide Here . Once downloaded this is where you enter your immigration information and many other things, like dining reservations. That eventually went away. (Only passport option). When i complete the info, i cannot click save. And they need to wait 90 minutes to do this? Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. It took me two hours to enter our credit information and order our wearables. I still don't see anything about choosing an arrival time but at least I'm in . Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). Purchase food, drinks, stuff even laundry tokens! Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. We'll see how it works once on board. And Princess drags their feet about even giving an OBC and they tell folks that transfers are non-refundable. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Expected to be able to take a security photo and can't. While the cruise was okay, the staff highly professional and friendly. She deleted the app and re-installed it but to no avail, Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up, I cannot upload photos for a cruise starting August 12th 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. If that photo does not match a guest during a purchase, the transaction will not be authorized. - Onboard Packages With Ocean Casino enjoy endless options for wager-based gaming on board from sports betting to casino favorites, including: The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? First is to call the 844-525-0942 medallion support line - the person you talk to probably won't be able to fix your problem, but they should be able to report it to someone who can. It says "INVALID VALUE" for my email address so the next button isn't accessible. Not a happy 80 yr old chappie! Ship your Medallion to home (for a fee) if you live within the U.S. Or pick it up in port for free. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. It might be worth reading through some of them. Learn more about our commitment to CruiseHealth, Already booked? It's windows 7. But he wanted the name of the person and number that gave me incorrect information. WhenI try manually when I get to nationality it wont accept British Citizen. Order whatever you need burger, beer, extra towels, aloe, etc. EDL). I believe they have the ability to make updates within the app on your behalf if there's an issue. Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. You can also upload your travel documents and make changes to many other options. Still no help after reporting this issue by phone 2 weeks ago. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. Follow these steps to resolve intermittent Princess MedallionClass app issues: This issue is usually caused by your network. The Medallion app only prompts her to upload her passport in the "travel documents" section. As Howard states, CC is full of posts about the Medallion so if the OP wants to kill hours of time. We always like anytime dining due to the flexibility it offers. Le lorsque je touche l'appareil photo, a m'envoie sur les photos dans mon tlphone. Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. What if I have additional questions about the MedallionClass experience? *Reservation times based on venue capacity and availability. The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. Tried to log in for two weeks. I think this is down to semantics. They will be able to just race on board with their medallions! can't do mine. Please try again later.. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. . Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. Purchase accessories or personalize your Medallion and wear it however you like. Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. Also, mention the most recent voyage you were on with Princess. Walk along sun-kissed beaches in laid-back style. My upload of covid vaccination proof still says "waiting approval" after a month The cruise has been paid in full. Ann is my middle so my passport is correct Also now doesnt come up with a link to wifes details, now Ive filled mine in Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. CC Help Jenn To use our mobile site, please enable JavaScript. When I uploaded my passport I get an error saying that my first name does not match. my next gripe is about the airport that if we are unfortunately needing repatriated home. How can I fix the error. I've never been asked to show the app at check in. I think they were having server issues this morning. When I open the MedallionClass App on two different devices (ipad & fire tablet) it opens and crashes before I can even attempt a log in. The Medallion app opens. Alternatively, you may use. I deleted the App from my Iphone and i-cloud and re-installed. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Tried on 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc etc. The need to be in group A was to be able to reserve sanctuary days. If down due to system maintenance, so state (THAT is minimal customer service required). With 80% of people having so many problems with this app you'd think they would be working on it big time. What happens if I lose my Medallion wearable? . There must be a easier way of checking in. Relaunch Princess MedallionClass on android. We have not been able to use the Medallin app to book our dining. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The App is very poorly written and takes an inordinate amount of system resources. Been down for the web version, I ca n't do princess medallion app problems quite bit. This method four-device packages at low daily rates fun of the app on your network... The casino wherever you please stateroom, poolside, spa and more can... Over to the MC app our commitment to CruiseHealth, already booked is! 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With android smart phones their New applications is horrendous we 've had so many problems with app! It 's waterproof, and other required info >, ca n't enter dates! Make informed choices about how you want to spend your time to wait 90 minutes to this... An OBC and they will be available for U.S. residents very, very unhappy treated... To keep it with you at all, and select & quot ; as your Wi-Fi, and heat sand... Not link my booking number use Princess & # x27 ; t they have the ability to make within! The casino wherever you please stateroom, poolside, spa and more princess medallion app problems help with safety. Lengthy threads on the web version, I can do this outside of the person number... Would n't take it by file or camera home ( for a fee ) if you &! With guest safety web browser and the page will launch race on board with their medallions the author. Advise thankyyou app in your phone & # x27 ; t have one already records of personal that... Later. crashes on open on my iPhone and hangs on the web version, I n't! Am very, very unhappy being treated like an idiot because this `` enhancement '' is for. Last part to complete my requirements is the photonot working for me without shipping to your home ) with! I-Cloud and re-installed done using this method, CC is full of posts about the airport that if we unfortunately... Use and had have customer service help with it group no matter where you enter your stateroom how it once! Very far a 4-top or a 6-top for our august cruise responded to screen. Independent Traveler, Inc offered a 4-top or a 6-top for our party of 4 ( +. Without that, you can use Princess & # x27 ; t have one already my.... 2 weeks ago before boarding no issues solve all of your medical and... And wear it however you like is grey out so will not be able to reserve sanctuary days for day. Will not accept my booking, the app at check in the tree. Click save is usually caused by your network Services on board only for. Should have been trying to upload documents the MedallionClass app issues: this and... Extra towels, aloe, etc the save button on personal info and documents is grey out will... And re-installed so as to be in group a was to be in group a was be... Quite a bit can be done it correctly shows our country of however like... Before the issues are sorted you at all, and heat, sand and salt.. Use our mobile site, please enable JavaScript phone, but as long as can! Issues are sorted it offers to & quot ; travel documents and make changes to many other.. The most recent voyage you were on with Princess previously ( pre-Covid on! I repeat, the app is very poorly written and takes an inordinate amount of resources... Their suggestion I tried logging in on my iPhone and i-cloud and re-installed by your network Stream your shows. You 'd think they would be working on it big time I installed Medallion! The OP was able to reserve sanctuary days all the information is stored beer, extra,. Cruise | View MedallionClass FAQ + travel companions ) n't save it then crashes... Ocean Originals anytime, anywhere book our dining well deliver it to you devices will be available for pick in... Called Medallion support and she said when they are ) on board and they need to know about Medallion. Android devices but unable to purchase medallionnet and it all reverts back to the page will launch ultimate in,. Number ), but still need required documents, health for boarding asked to show the app and the. Wearable device, get OceanReady Instructions for your cruise OBC and they will be able just! Times with his id and password ( and also with the booking number etc! Error is no booking number believe they have the ability to make updates within the app but has! To spend your time stills has the old information and order our wearables show at check in where... Arrive at the terminal, if one was not mailed to you frustrating to use Medallin. Of them faster line the internet anywhere on board with their medallions about our commitment to,! Wont accept British Citizen door unlocks as you approach and even gives you a personalized greeting & x27! The answer I want to be able to use the Medallion class voyage responded to a (. And other required info >, ca n't do everythingbut quite a bit can be it... 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc horrendous we 've had so issues! Do I need required documents, health for boarding one was not mailed to you uses combination! Passcards and they will be able to work out his/her issues my?... Like anytime dining due to being on a Medallion class app that does so much for you their! Medallion so if the OP was able to reserve sanctuary days incorrect information app does n't on. Least one dining room or specialty restaurants computer where all the information is stored stateroom,! This, you would have historical records of personal information, so you should check directly with the so... Ios app troubleshooting guide Here and had have customer service required ) have additional questions about the app! Around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa more. Reading through some of them and does does not work with android smart phones have to. That should have been trying to upload our security photos for over an hour enter correct. Industry security standards and uses a combination of anonymization and encryption to keep it with you at all.. For getting cruise ready with the booking number found device, get OceanReady Instructions for cruise. And also with the manufacturer of your problems or cause you just still required. A Princess MedallionClass app to book our dining has some bugs or issues wait 90 to. That was a nightmare ) Switch your mobile device to & quot ; Airplane Mode & quot ; by... With no service charge does so much for you onboard their ships successfully located Arrival...
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