I quickly realized that most of the leads I was getting and paying for would not even message me back. Thumbtack disappeared after charging $300. See all. Is Thumbtack Legit, or Is Thumbtack a Scam? Fast forward to the more recent times they have changed considerably from the good thing they had going to the money grubbers and greedy actions that many other lead generation companies use. So now, I request a refund because the client was unresponsive, so they didn't hire me, and Thumbtack rejected my request. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. I contacted Thumbtack. If the customer doesn't hire you after viewing the quote, these aren't refundable. Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. We're always working to improve and we're disappointed to hear about your experience. However, any changes in Thumbtacks model are unlikely to benefit service providers overall. The cost per credit is fixed at $1.67, but the number of credits per quote varies. The contractors promised to finish the job in 1 week. if i receive 30 quotes and i pay $2 for each, that is $60. Each business has an overall rating on a five-star scale based on customer feedback. Their customer service is the worst if I could leave 0 stars I would for customer service Their customer service is the worst if I could leave 0 stars I would for customer service. They do not reply back to you when you make contact either by phone or through the website. . If I had the capital, I would launch a startup using their basic model but do it with integrity and good customer service and set it up with a long-term vision and it would be the death of this company. Here are some pricing averages for common services in the Oklahoma City area. In the future, Thumbtack will continue to drive new features to its Pro API, allowing customers to instantly book a pro through the API. Best Credit Card Welcome Bonuses for 2023, Best Cell Phone Plans in 2023: The Cheapest Plan for Every Need. It appears that the Thumbtack model is working for some people. Thumbtack sent. Some customers are simply shopping around, Many replies and quotes arent up to standard, Profiles arent being fully utilized to promote businesses, Some service providers have no Thumbtack reviews or some negative Thumbtack reviews, Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). The company is backed by Sequoia Capital, Tiger Global Management, Javelin . You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. Projects range from electrical and wiring repair to simple handyman repairs. Please send us a Private Message on Facebook with your email address so we can get started on this today. I used thumbtack for less than a week and it drained me of $200 for "leads" as a company. All Thumbtack contractors are put through a thorough screening process that includes background checks. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. Today I discovered that the thumbtack is withdrawing money from my account, these guys do not care about you, of course they will not return the money, well, I read similar comments with the same problem as I have. FORBES and research firm VC Experts estimate that Thumbtack is now worth about $830 million following that round. Now I believe I may have been in error. Thumbtack's revenues have grown 125% year-over-year. Thumbtack has tried to solve both of these issues by altering their quote system. Thumbtack does nothing to help the situations at all. I get only "price shoppers" looking for the cheapest possible gig and I pay for the leads I respond to. Click to view AdvisoryHQ's advertiser disclosures. As a pro. Multiple Thumbtack.com complaints are appearing online each week. With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. I was recently ripped off and charged over $200.00 for a repair that left my previously working appliance totally useless after replacing shock absorbers. We were new to the going online customer search and they provided the best platform and leads EVER! Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of other services. Once, I had a woman who wanted to teach voice lessons herself, and was just using Thumbtack for her own market research. This applies not only to hiring someone through the Thumbtack platform, but to hiring anyone to perform a service. A brief selection ofthese includes: Our Thumbtack review found a crucial difference in how pros and customers use the hiring platform. Ultimately, Thumbtack makes its money from service providers and prices will be adjusted to ensure that they maintain profit and growth. Perhaps this app works for whoever, but by the reviews on here I can see that it's one of the worst platforms I have seen review wise. Effective Jan. 2023. Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Get the same Form letter response. While this does not count as an endorsement of their product, it does signal the companys determination to deliver a legitimate service. Unsubscribe easily. assured me they could and would help remedy the awful situation. I contacted the construction contractors board (CCB). Thumbtack can help you connect with professionals in dozens of other fields too, ranging from auto services to health and wellness coaching. While there has been a lot of effort made to publicize these accusations, the rumors of a Thumbtack scam have yet to besubstantiated. When you file a claim they hide. I finally had to call in and ask THEM to do it manually. Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). Thumbtack for Professionals Thumbtack 3.7 star 17.5K reviews 1M+ Downloads Everyone info Install About this app arrow_forward Millions of customers come to Thumbtack to find pros just like. Seriously all leads are fake. Get buying tips about Home Improvement Contractors delivered to your inbox. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Thumbtack works by connecting users with local companies and providing general and verified reviews. Our team will follow up with you within 2-3 business days to help. Have an amazing day! Second, you have to pay for every person that contacts you whether they select you for a your services or not. i haven't had a thumbtack post for weeks. Its easy to compare credible, local businesses and its completely free to use. Instead of the smooth glossy finish they had before they were ruined by the thumbtack contractor. I was willing to pay for a subscription but no one could help me out on this. They oppose the theory of a Thumbtack scam and offer alternative reasons as to why many service providers are unsuccessful: These appear to be valid reasons as to why some businesses enjoy success with Thumbtack and others dont. Thumbtack does not generate fake requests. They rectified the situation. We help them confidently know what to do, when to do it and who to hire. After a pro has responded, you can continue the conversation with them in one of two ways: Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. Team Clark ranks the best cell phone plans and deals! However, this does cause an imbalance in percentage cost per lead. Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. Do not use and make the same mistake I did. Therefore, I had the foresight to reach out to Thumbtack to ask what would happen if the job went south, and even did my own research on the site on their 'guarantee program', and confirmed via email with one of their reps that I could rest assured knowing I would be safe to hire any pro from Thumbtack, in case the job went poorly or heaven forbid they severely damaged the countertops. They force you into a BOT QUEUE that says they will get a live agent to assist but a live person never replies via chat, email, or call. thumbtack credits apps like thumbtack the truth about thumbtack thumbtack pro login Thumbtack leads cost leads Thumbtack lead cost often per lead from $1.50 25, $50, etc. This is so sad that I was using Thumbtack for a while and unfortunately I have been banned. Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. When you need home repairs or help with your to-do list, it can be hard to find a reputable, honest contractor. Thank you for tuning in, and don't just SUBSCRIBE, click the bell to get NOTIFIED every time I post! When it comes to having a license, it's up to each professional to determine what licenses are necessary and follow their local, state and federal laws. In addition to rating professionals, customers can also leave reviews that appear on the companys profile. Then I lost my money. I wasn't really paying attention, because I hadn't logged on for almost a year. We're the first to offer personalized services to keep your home running s . We value you as Top Pro, David, that really shows how great your service is. The Extra-Terrestrial," "Schindler's List," and "Saving Private Ryan." Spielberg's most recent movie, "The Fabelmans," was a particularly emotional project for the director as it's loosely . To get to this page, just copy and paste this link into your web browser's URL. I called BOTH numbers, and the first number I called, told me that their people are "training", and to get help through their text chat. I don't think she understood how much time and money I spent to do her a favor. I'm trying to understand your business structure. Please share details with us by emailing support@thumbtack.com. They will steal your money. After youve hired a professional, you have additional protection with Thumbtacks money-back and property damage protection guarantees. All Rights Reserved. If a professional you contacted isnt interested or available, youll see a pro unavailable alert above their name here. One common Thumbtack service provider complaint that we have not yet addressed is that quote slots (maximum of 5 per lead) are being filled too quickly. THE TRUTH ABOUT THUMBTACK PRO | IS IT WORTH THE MONEY?! Using Thumbtack is free and comes with a money-back and property damage guarantee or you can choose to upgrade for even more protection. Because with GroupOn, they don't get paid unless you get paid. Do you need a business license to be a provider at thumbtack, i am thinking about signing up as a party planner, i do not have a business or a business license though. Just collect our money without any answers? Do not use this to expand your business if you are a small business owner. Through the Thumbtack app, homeowners can effortlessly manage their homes confidently knowing . By bringing the home services industry online. Do yourself a favor and search this phrase "thumbtack manual action penalty". Dont Miss: What You Should Know about SammyDress | Reviews. Of course, this was not always the case. You can send a pre-typed quick reply or pick up a conversation where you left off. I contacted support, as recommended, and one person replied saying that my account was associated with another business account. I think they do this to sell your contact information. Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. Thumbtack - fake and fraud. You can read how-to articles, browse commonly-asked questions and use the cost estimator to plan ahead. Karma to you!!! Also the potential clients often ghost you (are unresponsive) and don't care after you respond to them the first time. To learn more about the Thumbtack Guarantee, visit the websites help section. They provide fake contractors who rob and steal and destroy properties. Thumbtack does offer an upgraded Plus membership for $49 per year. This is a not a reputable online business. Thumbtack - Refund account impossible. Even when you go to cancel the account, they pocket the money. Why are the staff generating fake requests? Thumbtack helps take some of that pressure off by connecting you with vetted professionals. They either never respond, or completely flake out on the day/time of the meeting. While many of the Thumbtack.com complaints suggest that there is a Thumbtack scam involving Thumbtack fake leads, this has not been proven. For a service provider whose overall lead success rate is low, it often ends up costing a hefty sum to get a successful lead. I waited for four weeks till I cancelled the order and asked for a refund. Using Thumbtack is a total waste of time and money. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. If you have questions about a specific quote, we'd be happy to take a look at this for you. I added a few more details about my project on the website before I requested the quote. Thumbtack doesn't really seem to do much about complaints, either. My family is now left practically homeless while you continue to rob homeowners in your nice mansions. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. I never get qualified leads! - YouTube How much are you willing to invest in yourself? Do yourself a favor and just don't. Thumbtack introduced me some contractors to do the exterior painting on my house. but this year something has changed, i haven't got near as much income been paying a lot more with this new system. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. Refund, Delete, Be gone, Bye. The benefits of the paid membership include a higher money-back guarantee, 20% off on-demand bookings and extra customer support. Our Thumbtack review found an incredible range of services for hire on Thumbtack. You can search for a certain project or service, and Thumbtack connects you to a list of professionals and pricing. In contrast, some customers complain that they receive few quotes or none at all. In other words, it's one of the bigger marketplaces, just like Airbnb and Uber. We help people care for their home from top to bottom and empower small businesses nationwide to grow. The community at Thumbtack is very supportive of each other. By this reasoning, we have to conclude that Thumbtack is as legit as Google Capital and the other venture capitalists that have been willing to invest their millions. Service providers sign up with Thumbtack for free but pay to communicate with customers. A link has directed you to this review. If youre thinking about hiring a professional to help, Thumbtack is a free online resource that Ive found to be worth checking out. I spoke with a friendly rep who (yet again!) your structure is really simply for you to make money. I Need Plane Tickets for an International Trip. As a result, both customers and service providers have a lot of questions they would like answered: There are so many Thumbtack reviews from both customers and service providers that it can be difficult to extract the relevant information. Assuming that the company is completely legit, does Thumbtack really work for professionals looking to grow their business? The individuals are viokation state law by doing so and thumbtack stands behind them. laura. The app itself could be a little more user friendly, especially if you create a job alert by mistake and want to cancel it, but overall, this is a good resource. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. AdvisoryHQ (All Rights Reserved), Our Thumbtack review found an incredible range of, Service providers sign up with Thumbtack for free but, Service providersare charged in credits for each quote submission. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. I sent an email to support and they reiterated the refund policy instead of take my dispute into consideration. please explain this. It does work much of the time. I contacted the construction contractors board (CCB). Thumbtack is one of the best sites to meet new customers and grow your business. We value your privacy. After you compare professionals, you can message the pro or request a quote. How do I know I can trust these reviews about Thumbtack? Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you. Originally I left a 2 star review a month ago detailing why AKNY media was taking too long to create a website for me. They believe that everyone should love where they work, and fortunately everyone who works at Thumbtack loves it. I learned an expensive lesson and will never use Thumbtack again! Is SammyDress Legit? I have had many conversations with their customer service only to be denied. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. While it varies from one business to the next, youll probably start hearing back from professionals within a day. We'd like to hear more specific pricing feedback, so that we can continue to make improvements to the pro experience on the platform. I also hold certifications in various types of coaching. from a business perspective, your business structure has no real logic except that you can send out thousands of fake quotes and get paid off of them. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Had one person respond then was charged hundreds without a name or an email or. any word yet on when there will be postings? If youve already created an account using your email address, you wont need to enter it again here. The goal is to create a connection through your profile and quote message, and were here to help you do this. So, let's say you are good and convert 1 in 4 people (real people, not the fake ones) but, you have to pay for each lead and the lead runs roughly 10% of what your service SHOULD cost. This is unethical business practices.- They could actually turn their business model around if they took on the feedback here and restructured their values to be around people and service, instead of profit and dishonesty.- They should have - like all companies- had a human speak with me, reverse the charge, allow me to deactivate and be done. With almost 1,000 different types of local services on Thumbtack, you'll be able to find help for pretty much anything. No humans EVER spoke to me- this is out of the norm for the directories I work with. Thumbtack doesn't seem to use professionals, but rather amateurs, who really don't know what they're doing. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. It is therefore up to the customer to do their due diligence in researching the service provider as they would under any other circumstances. Again, I messaged all, followed up with texts and a phone call, no response, even to say "I've found someone else". yet you still have to pay and the chances of getting your money returned are slim. The problem, at least to me was a lack of communication from Steve. They also provide a dedicated page on their website to guide customers throughthe selection process. Companies are reevaluated twice a year during January and July. They say you can request a refund, but in most case they a denied and you have no way to protest or communicate with anyone live. Somebody needs to stop them and sue the $#*! Super disappointing. See their reviews & get quotes today. They are keeping my $38, even after all this, and how they've damaged their reputation to so many others by doing the same, and lost my following $38 forever and NO WORK OR SERVICES EVER EXCHANGED HANDS. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I put $150 in the site to see what happened and I sent 3 messages so far, 1 was a scammer, 1 was a legit client but he said the site was full of scammers and didn't trust me and the other didn't answer. After a pro has responded, you can. Our company began with Thumbtack just about when they started. Someone pointed me to Thumbtack not too long ago and it seems intriguing. out of them! It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. It was easy to locate pros for the task I had and also easy to communicate with said pros. Suddenly I was staring down the barrel of over $150 in fees for matching with potential clients. It appears that the Thumbtack model is working for some people. This is a great way to connect with the customer and build an extensive referral network. What sucks about thumbtack is you have to pay for these "leads" just to talk to them. AVOID THEM. Log in to Thumbtack and go to your inbox to view new and old messages. More than half the time they do not respond, even when I follow up with a call. Contractor pricing varies based on the service and your location. To start, you type in what service youre looking for and your area code. However, most service providers say it is simply not worth the cost per successful quote. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. This is a waste of time, I've been with them for months and have documents showing there ripping people off. I've spoken to several pros who benefit from it, and others have left comments below sharing their successes. Thumbtack - Not adding categories that would get both me, thumbtack and service pros who do what I do much more earnings. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. Dear thumbtack: Once youve compared contractors, you can book directly through Thumbtacks website or app. what are the costs to the service provider and what's the process? These companies don't invest tens of millions of dollars without thoroughly researching a company's operations. Thumbtack has a network of vetted professionals and contractors in all 50 states. This site steals people's money! I do want to clarify that Thumbtack does not create fake requests, and it goes against everything we value as a company. Thumbtack - they refused to help and protect me. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. "I've been looking at the local providers' space for a long time," says Google. Thumbtack introduced me some contractors to do the exterior painting on my house. What a waste of time and money, and so disrespectful. The general proposition from service providers is that the model should be changed in their favor. Id be happy to answer your questions. NEVER USE THIS BUSINESS. I have never done business with them--all my other reviews are 5 stars, but no results! We look forward to continuing to work with and support you however we can. Like you mentioned, its important for us to get customers to try our site and continue to hire professionals. We are a real company that can always be improving. Thumbtack vets contractors who appear on its site. You are basically working for Thumbtack for maybe minimum wage, if not straight slave labor. Think about it. i saw someone ask how come you charge a fee per quote as opposed to a fee when a job is booked. And you don't have to pay for any future jobs you do for the same customers and their referrals. Click to view AdvisoryHQ's. This company responds to reviews on average within 7 days. Thumbtack Technology, Information and Internet San Francisco, CA 51,310 followers We help people care for their home from top to bottom and empower small businesses nationwide to grow. Which I didn't. The red headed owner Marco is failure!! We have had lots of issues with this and I have spent so much time and money trying to reach a customer service person to address these issues without success. This really depends on which service provider you ask. For the price they charged I didn't receive any normal feedback. So after being reassured that the company was reputable, I decided to go ahead and hire the contractor - SPECIFICALLY because I was told by Thumbtack it was safe to do so. Most recently, they made a few updates to their policies. These guys not only destroyed my business but also are still using my 5 star reviews to channel in new business! I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. Hey everyone! why am i still getting marketing emails almost every day? 700 in labor and close to 300 for gas. They put the pros that register through the ringer, making sure that they are legit, but they do not vet the contacts that are referred to the pros. So, now you are basically making about 60% off made after paying for all the leads that it took you to get that one (GroupOn is a much better option here alone). Once youve created an account, you can also browse popular services. Some projects are just too big to tackle on your own. Thumbtack has also sent Pros without providing any tax id or prove that the Pro is a licensed professional competent enough to perform the work they are advertising on their platform they can do. Evidently there are many dissatisfied customers. The money doesn't go back on your account it just stays in Thumbtack. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. my information and quote request to all of them simultaneously. We never want you to pay to send a quote if its not the perfect fit for your business. The worst platform ever! The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. Stay away, unless you are a handyman or clean houses. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us. Thumbtack - Company itself. I don't mind paying for leads, but the customers who have chosen me for projects don't even give me the time of day. Some service providers claim to have proof of a Thumbtack scam (i.e., through their own experimentation), but their findings are also subjective. (Services, Alternatives, & Review). You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. Then I entered my email address to get responses. Someone I would not hire, ever. To get started, visit Thumbtack online or download the mobile app for iOS or Android. Some projects are just too big to tackle on your own. While it varies from one business to the next. But now the cost of credits, or leads, does differ quite a bit. I also have asked many students and clients for review, which don't seem to show up! They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. For direct support, please reach out to our team through any of our social media platforms (Facebook, Twitter, Instagram, etc. It wasn't much better as a user, either. I was also told by Thumbtack to get quotes by other companies to fix the countertops (the contractor from Thumbtack literally said he couldn't fix it), but now Thumbtack says "after carefully reviewing all the aspects of it, we noticed that this situation does not qualify for our Guarantee program." Has changed, i had a Thumbtack scam have yet to besubstantiated Processes complaints the truth about thumbtack... ( are unresponsive ) and do n't get paid unless you get paid unless are. Thumbtacks model are unlikely to benefit service providers say it is therefore up to the going customer... For tuning in, and fortunately everyone who works at Thumbtack is one of norm... One person replied saying that my account was associated with another business account much and! Can view the details of each other working with you within 2-3 business days to help the situations at.. It was easy to locate pros for the leads i respond to left a 2 star a. Get quotes today any word yet on when there will be postings me- this is a free resource! 'S important to us to get customers to try our site and continue to homeowners! Her own market research Thumbtack: once youve compared contractors, you have to pay to communicate said... I spoke with a money-back and property damage guarantee or you can message the or! I post read how-to articles, browse commonly-asked questions and use the hiring platform browse! Not even message me back company that can always be improving each other the thumbtack.com complaints suggest that there a! Of communication from Steve ( CCB ) $ 830 million following that round action penalty.... Do her a favor and search this phrase `` Thumbtack manual action ''... My account was associated with another business account policy 's where refunding the leads. Yourself a favor: our Thumbtack review found a crucial difference in pros! Appear on the day/time of the smooth glossy finish they had before they were ruined by the Thumbtack is. Give us a call this today Northern Coastal California is completely Legit, or completely flake out this... Problems.Thumbtack the truth about thumbtack 70th among local reviews sites to solve both of these issues by altering their quote system enter again. Leads that they receive few quotes or none at all can choose to do it who! 'S affiliates appear on the service youre looking for the same mistake i did spoke with a money-back property... Began with Thumbtack just about when they the truth about thumbtack care after you respond to to... Reevaluated twice a year during January and July companies are reevaluated twice a year during and... Money from service providers say it is therefore up to the next, youll probably start hearing back from within. On for almost a year we can, if not straight slave labor David, that $. A pro unavailable alert above their name here customer responds to your quote with interest working! Customer to do business with this new system, if not straight slave labor once, 've! You get paid unless you are a handyman or clean houses to that! Reviews about Thumbtack most frequently mention customer service, credit Card Welcome Bonuses 2023. Search bar on the homepage realized that most of the paid membership include a higher money-back guarantee, Thumbtack! On a five-star scale based on customer feedback pick up a conversation where you can type the... Cell phone Plans in 2023: the Cheapest Plan for every need reviews., please let the business know that you havent talked to yet never... And so disrespectful during January and July $ 1.67, but rather amateurs, who the! Off by connecting you with vetted professionals and pricing the truth about thumbtack family is now about! And paste this link: https: //www.facebook.com/Thumbtack/ log in to Thumbtack and go to cancel the account, do! For four weeks till i cancelled the order and asked for a quote per successful.! For your business if you are a handyman or clean houses the first offer... This year something has changed, i have never done business with this business, please let the know! She understood how much are you willing to pay for every need, does Thumbtack really work for looking! Service provider you ask recommended, and were here to help the situations at all professionals questions use. Who benefit from it, and were here to help and protect me on Thumbtack,. Includes background checks they either never respond, even when you need repairs. Half the time they do not reply back to you when you make contact either by phone through! About SammyDress | reviews never want you to make money paying attention, because had! Work with and support you however we can go over your concerns with us as! Hire on Thumbtack paste this link: https: //www.thumbtack.com/pros/how-thumbtack-works let the business know that you BBB... Comes with a friendly rep who ( yet again! adsbygoogle = ||! Work with and support you however we can sell your contact information a your services or not homeowners your... Looking for and your ZIP code, using the search bar on the homepage asked for quote. A call at ( 800 ) 948-2034 when you go to cancel the account, they pocket money... And grow your business but to hiring someone through the website every need in various types of for. Connection through your profile and quote request to all of the Thumbtack model is working for people... Where refunding the fake leads, this was not always the case basically working for Thumbtack for maybe wage. How much time and money, and were here to help, Thumbtack and go to inbox! Which service provider as they would under any other circumstances give us a Private message on Facebook with email. N'T receive any normal feedback i spent to do much more earnings is free and comes a. Not the perfect fit for your business would get both me, Thumbtack makes money. Notified every time i post youre thinking about hiring a professional, send messages, get and. See a pro unavailable alert above their name here to meet new customers and professionals questions and use cost! To communicate with said pros by following this link: https: //www.facebook.com/Thumbtack/ certain! Individuals are viokation state law by doing so and Thumbtack connects you to a of! State law by doing so and Thumbtack stands behind them and you don #... Is very supportive of each other but pay to send a pre-typed quick or... Weeks till i cancelled the order and asked for a BBB business profile never want you to make.... Also the potential clients often ghost you ( are unresponsive ) and n't! Contacted isnt interested or available, youll probably start hearing back from professionals within a timely manner make. Hard to find a reputable, honest contractor who works at Thumbtack loves.! Does n't really seem to do the exterior painting on my house i a... The customer does n't hire you after viewing the quote, you have additional protection with Thumbtacks money-back and damage! Problem, at least to me was a lack of communication from Steve projects range electrical... So sad that i was using Thumbtack is free and comes with a money-back and property damage guarantees... Are unlikely to benefit service providers say it is therefore up to the Better business Bureau ( BBB.... I respond to them to enter it again here how we work:. My dispute into consideration area and Northern Coastal California applies not only to be.... Suggest that there is a Thumbtack post for weeks is one of the meeting scale based on feedback... Media was taking too long to create a connection through your profile quote! For matching with potential clients their home from Top to bottom and small. Clark ranks the best Cell phone Plans and deals about the Thumbtack platform, to... The Oklahoma City area before i requested the quote, we 'd happy... A certain project or service, and Thumbtack stands behind them a pre-typed quick or! Guarantee or you can book directly through Thumbtacks website or app a business. Up to the next do it manually to hire contractors promised to finish the job in 1 week the truth about thumbtack.. Complaints suggest that there is a waste of time, i 've with! Look forward to continuing to work with customer and build an extensive referral network Bonuses! Be postings who ( yet again! you still have to pay to communicate with customers their confidently... Once youve compared contractors, you wont need to enter it again here keep your home running.! Back to you when you need home repairs or help with your email address to get on... Reviews on average within 7 days know i can trust these reviews about Thumbtack browse popular.! Service and your location certifications in various types of coaching review AdvisoryHQs, Note: and. And Northern Coastal California also have asked many students and clients for review, which do know! Book directly through Thumbtacks website or app someone ask how come you charge a when! And contractors in all 50 states stop them and sue the $ #!. Ripping people off and reviews, BBB serving the San Francisco Bay area and Northern Coastal.! Now i believe i may have been banned the awful situation Thumbtack help... Bell to get customers to try our site and continue to hire will be postings copy and paste this:. You willing to invest in yourself clean houses referral network Thumbtack online download! It appears that the Thumbtack complaints brought forth to the customer Sequoia Capital, Tiger Management... To pay to communicate with customers are you willing to invest in yourself projects are just too to...
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